Who is Moroccan Caravan?
Ordering Policy
Making a Payment
Return Policy
Frequently Asked Questions
Wholesale Policy
Gift Certificates
We appreciate your business.
Who is Moroccan Caravan?
Who are we and where are we located? Moroccan Caravan is a Moroccan business that focuses on original arts that are hand made and imported from Morocco. Moroccan caravan is owned by Addi Ouadderrou and located in Somerville/Boston, MA Address: 285 Washington St. Somerville, MA 02143 Directions: go to http://maps.citysearch.com/location/41924705 .
Ordering Policy
(Questions: Contact us at sales@moroccancaravan.com)
Filling Your Order
All merchandise listed on our web site is in-stock. It will usually be processed and shipped within 5 business days of confirmed payment. Generally, your product will arrive 7-12 days after you place your order. Special cases are announced on the home page of our web site. On the rare occasion that we don't have the item you request, we will contact you. If you pay with a personal check, your order will be delayed a week until your check clears. If you use a money order, the item will be shipped immediately after your payment arrives.
Domestic Shipping
Domestic ground shipping and handling on all orders placed at Moroccan Caravan is automatically calculated when you complete your purchase. This shipping cost includes mailing addresses within the continental United States. We ship using the UPS ground and U.S. Postal Service first class mail. Everything is insured for the cost of the item. We reserve the right to adjust the sshipping and Handling cost up or down based on the address and zip code that the order will ship to
Alaska, Hawaii, Puerto Rico, Canada, and Other International Orders
We are happy to fill international orders. We frequently ship products to Canada and Europe. Shipping costs outside of the domestic U.S. is extra. Please submit your order using the regular checkout form. We will then email you a new invoice for approval. Once you send an email confirmation that approves the new price listed on the invoice, we will process and ship your order using the U.S. Postal Service. Please be aware that your government may charge you customs duties that are beyond our control and are not included in the price. Some destinations will not be eligible for shipping insurance. When possible, we ship all merchandise using insured mail.
Rush Shipping
Should you require a method that is faster than regular ground service, please let us know on the checkout form in the "Comments" box listed after your email address. We can ship U.S. Postal Service Priority Mail (2-3 days) or U.S. Postal Service Express Mail (overnight delivery). Once we receive your request, we will adjust your order and invoice to reflect your shipping request. We will send you the new shipping cost calculated. You must approve this new cost via email. Once approved we will ship using your preferred method and process your payment.
Special Orders
We do take special orders with a 50% deposit. We are glad to find special items to fit your needs. Special orders are NOT returnable.
Making a Payment
We accept Visa, Mastercard, Check, and Money Orders. Checks are held approximately one week until they clear before the item is shipped. With money order payments, we send the items as soon as we receive your money order. Checks and money orders should be made out to Moroccan Caravan. Payments should be sent to: Moroccan Caravan, 285 Washington Street, Somerville, MA 02143
Return Policy
If you need to return any merchandise, please email us to let us know before you send the item. We are happy to work with you and help you with the exchange or return. You must contact us within two days of receiving the item(s) if you wish to return your order. If you receive a damaged good, you must contact us within 2 days of receipt so we can make a claim. Items must be returned in good condition right after claming the desire of returning an order for exchange or return. Returned orders combining multiple items will be charged a 10% restocking fee for the total amount of the returned items excluding S/H cost.Moroccan Caravan is not responsible for return shipping costs. Items to be returned must be sent via insured mail. We are not responsible for returned items that are lost in the mail. Please make sure to pack your returned items safely. Moroccan Caravan is not responsible for items damaged during return shipping.
Frequently Asked Questions
Q. Who are we and where are we located?
A. Moroccan Caravan is a Moroccan business that focuses on original hand made and imported arts from Morocco. Moroccan caravan is owned by Addi Ouadderrou and located in Somerville/Boston, MA
Address: 285 Washington St. Somerville, MA 02143
Q. Do you have a storefront?
A. Yes, We do have a storefront. Moroccan Caravan Gallery and Showroom now open in Somerville/Boston, MA
Address: 285 Washington St. Somerville, MA 02143
(Questions: Contact us at sales@moroccancaravan.com If you live in Somerville and Boston area or will be traveling to the area, we would be happy to arrange a private showing.
Q. Do you have a catalog you can send me?
A. We do not have a printed catalog. Our web site serves as our catalog.
Our merchandise is unique and rarely are two products exactly the same. Every shipment brings in new and different designs. This
makes a printed catalog difficult to upkeep.
Q. How do I place an order?
A. As you navigate through the site, simply click on different thumbnails
of the items that interest you to see an enlarged photo and a more detailed
description. At any time you can add an item to your shopping cart by clicking
the button "Add to Cart." Adding the item to the shopping cart
does not mean that you will buy it. Feel free to hit the button "Continue
Shopping" to continue browsing through the site. You can easily update
your order, adjusting quantities or deleting items you no longer want in
the shopping cart. Once you are ready to make your purchase, click on the "Checkout" button
to proceed. Fill in your details and hit the button "Place Order." You
will automatically be sent an invoice. If we need to add tax (Massachusetts residents
are subject to an additional 5% sales tax) or adjust the shipping we will
contact you via email. You will be contacted for your approval.
Once you approve it and the payment is processed, we will send out your order.
Q. How can I pay?
A. We accept Visa, Mastercard, Check, and Money Orders. Checks are held
approximately one week until they clear before the item is shipped.
With money order
payments, we send the items as soon as we receive your money order.
Wholesale Policy
We do wholesale to businesses interested in ordering large quantities. Please contact us for information concerning our wholesale policies at wholesale@moroccancaravan.com
Gift Certificates
Moroccan Caravan offers gifts certificates. Please contact us at sales@moroccancaravan.com if you are interested in purchasing a gift certificate or purchase it online. To use a gift certificate to pay for a purchase, please pay the difference, if needed, with check or money order. When you send your order online, mark on the "Comments" section of the order form that you will be using a gift certificate and its amount, number, and the name on the gift certificate. Moroccan Caravan will then contact you and adjust your invoice to reflect your new balance. If you do not use the entire balance on your gift certificate, there is NO refund or credit on the difference.
